Ice Nine Kills Shipping, Refund, and Returns Policy
Last Updated: May 8, 2023
If you would like to return an item, please file a ticket with us here.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging if it was shrink-wrapped or in a special box within the shipping box. We will require you to email us photographs of the item before issuing return information to you.
Several types of goods are exempt from being returned. Print on demand items, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses. Additionally, certain limited edition items may not be returnable.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase and a photograph of the state of the item(s).
Please do not send your purchase back to the manufacturer or to any other address other than the one we will provide when we have approved your return after reviewing your information and the applicable photographs of the items.
There are certain situations where only partial refunds are granted (if applicable).
Our policy lasts 30 days upon the arrival of your purchase. If 30 days have gone by since the arrival of your purchase, unfortunately, we cannot offer you a refund or exchange. Additionally, please note that many of our products are made on a print-on-demand basis, meaning they are produced as they are ordered specifically for your order. We will not accept returns or exchanges, or issue refunds for any items purchased that are print-on-demand items unless they are damaged in transit or defective and you can prove such damage or product issue with a photograph. If you would like to know whether or not your product is a print-on-demand item, please submit a request to our customer care team using the request ticket here.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You may also be given the opportunity to receive store credit instead of a refund. We reserve the right to only offer store credit instead of refund options.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please submit a request to our customer care team using the request ticket here.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We do not offer exchanges for print on demand items. We typically only replace items if they are defective or damaged and are non-print-on-demand items. If you need to exchange it for the same item due to a sizing issue, please submit a request to our customer care team using the request ticket here with all of your order information and the reason for the exchange request. We will only accept exchanges in certain cases, and only if the item is unused, or for clothing if it is unwashed and unworn. If we decide to accept an exchange, we will require emails of photographs to prove the items are unused, unwashed, and unworn. We reserve the right to refuse exchange requests. You will have to pay for the return shipping unless the item was defective.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
You will be responsible for paying for your own shipping costs for returning your item unless the item was defective and such defect can be proven with a photograph. Shipping costs from your original order are non-refundable. If you receive a refund, any applicable cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if we do not receive it, we cannot issue you a refund or credit.
We have multiple warehouse locations. Your order may ship from our locations in Michigan, Pennsylvania, California, or North Carolina. For any questions or concerns regarding our shipping locations or processes, please do not hesitate to contact our customer care team using the request ticket here.
Please note that due to any unforeseen circumstance or global or national issue, shipping timelines may be delayed from time to time, and return or exchange service may be unavailable.
We reserve the right to not allow, or only allow partial returns or exchanges during a special promotion.
This document may be updated at any time by us.
Should you have any questions or concerns, please do not hesitate to contact our customer care team using the request ticket here.